Live Chat Software for Live Customer Support

Live Support software such as Live Chat Software is underused by online businesses, especially the online ecommerce stores.

In the online ecommerce world where a significant percentage of the purchases are made on impulse, live chat software can increase sales conversion by up to 10 times, according to research. If this is unbelievable, consider this statistic: according to Forrester Research, 2% of all shoppers leave a store without a purchase! And it's not rocket science finding out whether this is happening to your online store.

Take the average active online ecommerce store which throw out tantalizing promotions during holiday seasons (like Black Friday, Cyber Monday, Thanksgiving) to rein shoppers in. However, most ecommerce stores stop short of proactively converting these traffic into purchases. Without Live Support, customers could end up being frustrated with error messages, uncomprehensive shipping details, lack of refund policies etc, and simply head off to a competitor's website.

If your promotional campaign is truly effective at luring shoppers into making that online impulse purchase, then you need a good Live Chat Software to field these queries as they come in, in real time. Capture your leads with a good Live Support software before they leave your site, because live customer support is most critical for converting leads into actual sales.

A popular and easy to use live chat software to consider would be Zopim.com. They have a feature called Intelligent Trigger that can automatically trigger off a preset message to any customer with a particular browsing pattern you want to target. For example, if you want to send a certain promotional code to shoppers from a certain country, after they browse a particular set of products, you can do so with Zopim Live Chat. They have a 14 day free trial and also a free package for ecommerce stores with a budget.

Boost Your Affordable Sales with the Help of Livechat Software

Livechat software for your business:

Live chat is proving to be one of the best ways to boost online sales making all website promotions and processes easily accessible to online shoppers. If you are looking to increase your online business, then look no further, we provide you with everything that you require to engage and monitor your online visitors and shoppers. Whether you business is attracting low, moderate or high traffic, we have the perfect solution in our live support software solutions to give you real-time insights into your visitors and their online shopping behavior.

How are we different from others?

We aim to differ from other companies who offer Live Support Software for all your business needs. Our main aim is to help you increase your online sales at low cost per acquisition. The key to low cost per acquisition is ensuring more number of orders per hour by giving you a comparison between supply and demand which itself will maximize more number of engagements per hour. Therefore you have all the benefit of converting your sales promotions into actual sales. All our services are tailor made and offer perfect solutions to adapt and meet the changing needs of your business.


Features of Livechat software:

•           You can see who is visiting your site. This feature helps you identify chatters, visitors, the visitors’ geographic location, referral path used to arrive at your site and alerts indicating valued shoppers.


•           You can monitor behavior of visitors on your site. Our state-of-the-art monitoring technology will enable you to capture all sessions of your visitors, get a page preview, time and click through data facilities.


•           You can lead visitors to what they are looking for on your site. This feature includes page-push, invitations, chat buttons at a click, escalation to voice and integration with CRM system.


•           You can optimize your sales promotion campaigns with our campaign viewer.


•           You can customize the solution according to your business requirements, since we offer the ability to add channels, manage emails, provide knowledgebase and allow calls at a click.

Zopim.com offers some free Live Chat Support Software and @ 20% discount on some special Live Chat Software. Check out our affordable and flexible pricing packages; pay us only if you're happy with the service.