How to add Live Support Software to your Website

As the Internet has rapidly evolved, online customers have emerged as savvier and are expecting more value and authenticity from online business organizations. Rapidly increasingly, the large majority of online customers require their online transactions backed up with Live Support Software, just as they would have in a brick and a mortar shop. In a recent study, conducted by Andersen Consulting, more than 62 % of Internet users agreed that they would purchase a larger number of products online if real-time customer support were available.

Live Help Software and live sales are no longer representing an innovation in the online market; they developed and grew into outstanding sales and support tools. Live Support Software typically exists within one of three worlds: technical and customer support, sales and information services, where each application poses its own set of requirements and unique challenges.

In general, there is not much to set up in terms of Live Help Software. The service system is established by copy/pasting a short snippet of HTML into the website code source. This code generates the "Livechat Request" button to appear, in the moment when the page is loaded. The code also alerts you, throughout the help of the hosted chat server, that you have a visitor on your website. As long as you have the operator console open, the chat button on your website will automatically adjust, in order to let the visitors know you are availability on the to chat channel. In the situation of a disabled or not running operator console, the livechat button points out that you are not currently online, but the customer has the possibility to leave you a message.

No matter what is your online specialty, Live Support Software can work for you by providing your customers and visitors the online experience they want and deserve.